Privacy Policy

Effective date: February 24, 2026

Overview

ICTNET ("we", "our", or "us") is committed to respecting your privacy. This policy explains what data we collect, how we use it, and the choices you have when interacting with our websites, applications, and services.

Information We Collect

  • Contact details: such as name, email address, phone number, and company information submitted via forms or inquiries.
  • Usage data: including log files, device information, IP addresses, and analytics data that help us understand how the site is used.
  • Service data: configuration files, support tickets, or project briefs shared with our teams during solution delivery.

How We Use Information

We process information to:

  • Provide, maintain, and improve ICTNET services and digital experiences.
  • Respond to questions, demos, or support requests.
  • Send security updates, service notifications, and other relevant operational communications.
  • Analyze usage trends to enhance performance, reliability, and user satisfaction.

Data Sharing

We do not sell personal information. We share data only when necessary to operate our services, including with trusted vendors (e.g., hosting, analytics, or email providers) bound by confidentiality obligations, or when required by law, regulation, or legal process.

SMS opt-in details, mobile numbers, and related delivery metadata are never shared with third parties beyond the SMS delivery processors described in the SMS Messaging Privacy section, and those providers cannot use the data for their own purposes.

Security

We implement administrative, technical, and physical safeguards to protect your information. While no system can be guaranteed 100% secure, we continuously monitor and refine our defenses to reduce risk.

Data Retention

We retain information for as long as needed to deliver services, meet legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it is securely deleted or anonymized.

Your Choices

  • Opt out of marketing emails via the unsubscribe link included in every message.
  • Request access, updates, or deletion of your personal data by contacting us.
  • Adjust browser or device settings to control cookies and analytics tracking.

SMS Messaging Privacy

ICT Network Systems Inc. ("ICTNET") respects your privacy and is committed to protecting personal information used in connection with SMS (text message) communications.

Information collected for SMS

When you opt in to receive SMS messages, ICTNET may collect and store:

  • Your mobile phone number
  • Message delivery status and timestamps
  • SMS opt-in and opt-out preferences

How SMS information is used

SMS-related information is used solely to:

  • Deliver Microsoft Teams service alerts
  • Send account-related notifications
  • Provide operational or system-related updates

ICTNET does not use SMS messaging for marketing or promotional purposes.

Data sharing

Mobile phone numbers and SMS-related data are not sold, licensed, or shared with third parties. The data is transmitted only through ICTNET-controlled systems and contracted SMS gateway providers acting as data processors solely for message delivery and system reliability, and they are prohibited from keeping, using, or disclosing the data for any other purpose.

Data retention

SMS-related data is retained only as long as necessary to provide messaging services, meet legal or regulatory requirements, and maintain audit and compliance records. Data is securely deleted or anonymized when no longer required.

Your choices

You may opt out of SMS messages at any time by replying STOP to any message. You may request help by replying HELP or by contacting ICTNET using the information below.

Contact for SMS privacy questions

For questions about SMS messaging or how your data is handled, contact ICTNET via the contact form or visit https://ictnet.ca.

Contact

Questions about this policy or your data can be submitted via the contact form. We will review and respond within a reasonable timeframe.